Returns & Refund Policy

At PartsABC, we supply reliable used OEM parts and offer fair support if a problem occurs.

When can I return a product?

You may request a return if you received the wrong item, the part does not match the description or OEM, or it arrives defective or damaged.

Return requests must be made within 14 days of delivery.

How to request a return

Email: [email protected]

Please include your order number, photos of the product and packaging, and a short explanation of the issue.

Return approval

All returns must be approved before they are sent back. If approved, we will provide return instructions.

Refunds and return shipping

If the issue is our responsibility, we cover return shipping. After inspection, we will offer a replacement or a full refund.

Refunds are processed within 14 business days.

Important information

All products are used and vehicle-specific. Returns for change of mind or incorrect orders are not accepted.

Damaged shipments

If the parcel arrives damaged, accept it with reservation or refuse it, take photos, and notify us within 24 hours.

Warranty Policy

PartsABC provides a 30-day commercial warranty on used parts.

What is covered

All parts include a 30-day warranty covering functional defects. If approved, we will provide a replacement where possible or issue a refund.

What is not covered

The warranty does not cover incorrect installation, misuse, modifications, normal wear, or electrical and coding-related issues.

Warranty claims

Email: [email protected]

Please send your order number, a description of the issue, and photos or video if available.

Legal rights

This warranty does not affect your legal rights under EU consumer law.

Contact

Email: [email protected]

Business hours: Monday–Friday, 09:00–16:00 CET